General FAQ


Since 2006, real brides have reviewed and rated us higher and more often than any other on-location hair and makeup service provider. We believe our client’s value an experience. Therefore, we represent only the most talented Artists, successful for their customer relations as much as their artistic talent. Our investment in technology provides our clients full access to their event details via a personalized Account page. This sophisticated process of managing your event allows for unrivaled accuracy and efficiency resulting in an organized and stress free wedding day.

The Service Proposal is an estimate or quote. It is based on the Artist availability we have at that time of the request and the details provided. Once we receive the Deposit, if charges need be adjusted based on Artist availability, Deposits are refunded if requested.

Start time depends on the type and number of services requested. We are committed to keeping the service times under 4-5 hours max. This includes some built in buffer time for any unforeseen delays.

No. Simply complete our on-line Service Request and receive a detailed Proposal within days, if not hours.

No. All of our services are priced individually, in an ala carte format. This allows you to select and pay for only the services you actually want. This is something to keep in mind when comparing to other service providers.

Anytime. Providing Artist availability, you may continue to edit services before and after the Security Deposit is made, up to 6 weeks prior to the wedding day. Inside of 6 weeks, you may no longer cancel any services without charge. Our Artists schedules are determined well in advance; therefore, we encourage change requests be made as early as possible, as they are contingent on Artist availability.

We ask YOU to make changes to best ensure the accuracy of the details. Edits can be made to your event by simply clicking the Email Us button on your Account Page and requesting you would like to make changes. The event is then unlocked for edit. Once new edits are received, a revised Service Proposal is posted to your Account Page. Provided Artist availability, you may continue to make edits to your event up to 6 weeks prior to your event. At that time you may no longer cancel services without charge. You may continue to add services up to the event date, provided Artist availability.

No. The Preview Service is optional, however, highly recommended. It is a collaboration opportunity for the bride and Artist to create the wedding day look and finish and to best ensure the bride’s vision is achieved.

Typically the Artist will contact you 8 to 10 weeks prior to coordinate, however you may schedule sooner if you like. Previews are performed at a location of your choice on Mondays through Thursdays to accommodate Artists weekend wedding schedule. An additional fee may be required if a weekend is requested or the location is more than 20 miles from cities center (see below How does the Travel Fee work?)

We stand behind our services 100%. So if we ever fail to meet a bride’s expectation, we will do everything we can to rectify the situation and if needed, provide refunds and accept cancelations without charge.

All Payments are due, no less than 14 days prior to service. Payments are made right from a personal Account Page. We accept major credit cards. Visa, Master Card, American Express. Sorry but no checks.

  1. The Deposit ($50 non-refundable)
    To secure an Event requires only a $50 Deposit. The Deposit allows us to assign Artists to your Event and ensures you’re covered. The Deposit goes towards your service total and will show as a credit on the Final Invoice. The Deposit is non-refundable and canceling the Event, forfeits the Deposit.
  2. The Preview Service (optional)
    If a Preview Service (trial run) is requested, the Preview Service payment will be due no less than 14 days prior to the scheduled service date.
  3. The Final Invoice
    Final Invoice (remaining balance) will be due no less than 14 days prior to the scheduled Event date.

*Discounts: All discounts are applied to the Final Invoice (including Preview Service discounts)

Yes. The Deposit is applied as a credit on the Final Invoice.

Yes. A discount is applied if pre-booked services, including the Preview Service, total $700 or more. This discount is applied as a credit to the bride’s hair and makeup services on the Final Invoice and can be as much as a $100. To qualify for the discount, the $700 in services must be booked prior to wedding day. Travel fees, gratuity and any miscellaneous reimbursements do not contribute to the $700 required for discounts.

Travel Fees are assessed to any location more than 20 miles from the center of the major metropolitan area. The center is an estimate and varies from region to region. Travel Fees start at $25 and increases $10 with each additional 10 miles. (Example: 95 miles = $95 Travel Fee per Artist) Travel Fees are a charge intended to individually compensate each Artist for their time as well as travel expense. Once Artists are assigned, the Travel Fee may be adjusted based on the actual number of Artists required. Extended distances or early Ready Times may require over night accommodations as well.

Not typically. We are not affiliated with any salon. All of our services are exclusively on-location. If you require assistance with a location, a salon may be an option for an additional charge.

Yes. This type of request is billed as an hourly service. In the Service Menu, the service is listed as Wedding Day Attendant and starts at $100/hour.

The number of Artists is determined by a combination of details, including number of participants, service selection, location, Artist availability and requested Ready Time. There is no additional service cost if additional Artists are required. Our commitment is to assign enough Artists to keep services under 4-5 hours.

Airbrush is long wearing, up to 12 hours. Can be especially beneficial for summer heat or all night dancing. It is water resistant, sweat and tear resistant and transfer resistant. Airbrush provides a matt finish but still looks skin like. Requires much less powder use, which can often cause skin to appear older. Coverage can easily be adjusted to client’s preference of light, medium or heavy and has a more natural translucent look. It is excellent for covering blemishes and discoloration. Airbrush is lightweight and wont feel heavy on the skin.

It is an additional cost. Some do not care for the feel of the application; a cool mist. If touched before dry, will leave fingerprints. Lastly, can look too perfect for some.

Stylists are assigned based the services, location, price point and availability.

We require our Artists use only quality and professional products, lines such as Jouer, MAC, Bobbi Brown, Nars, Laura Mercier, Stila, Oribe, and Kevin Murphy. You are welcome to bring your own makeup as well.

Yes. 18% gratuity will be applied to all services and detailed on the Final Invoice (Gratuity is not applied to Travel Fees or any services added on wedding day) Any additional gratuity is not expected but certainly welcomed.