General FAQ

Why Choose CBA(Creative Beauté Agency)?

Reputation!

Since 2006, real brides have reviewed and rated us higher and more often than any other on-location hair and makeup service provider. We believe our client’s value an experience. Therefore, we represent only the most talented Artists, successful for their customer relations as much as their artistic talent. Our investment in technology provides our clients full access to their event details via a personalized Account page. This sophisticated process of managing your event allows for unrivaled accuracy and efficiency resulting in an organized and stress free wedding day.

What is the Service Proposal?

The Service Proposal is an estimate or quote. It is based on the Artist availability we have at that time of the request and the details provided. Once we receive the Deposit, if charges need be adjusted based on Artist availability, Deposits are refunded if requested.

What time will the services begin?

Start time depends on the type and number of services requested. We are committed to keeping the service times under 4-5 hours max. This includes some built in buffer time for any unforeseen delays.

What is the difference between a Studio and Master level Artist?

Titles are not indicative of an Artists skill set nor their years of experience. Rather, titles are based on an Artists individual success, as well as industry experience and educational achievements. The price difference between a Master and Studio Artist is only reflected in the price of 2 services… the brides Hair Design and brides Complete Makeup Application. All other services are the same price whether selecting Master or Studio Artist. CBA Artists are hand selected by our team of Artistic Advisors for their professionalism and ability to execute contemporary hair and makeup design upon request.

Do you require a consultation to provide me a service quote?

No. Simply complete our on-line Service Request and receive a detailed Proposal within days, if not hours.

Is a consultation or Preview Service included in the price?

No. All of our services are priced individually, in an à la carte format. This allows you to select and pay for only the services you actually want. This is something to keep in mind when comparing to other service providers.

When can I make changes to my event?

Anytime. Providing Artist availability, you may continue to edit services before and after the Security Deposit is made, up to 6 weeks prior to the wedding day. Inside of 6 weeks, you may no longer cancel any services without charge. Our Artists schedules are determined well in advance; therefore, we encourage change requests be made as early as possible, as they are contingent on Artist availability.

How do I make changes to my event?

We ask YOU to make changes to best ensure the accuracy of the details. Edits can be made to your event by simply clicking the Email Us button on your Account Page and requesting you would like to make changes. The event is then unlocked for edit. Once new edits are received, a revised Service Proposal is posted to your Account Page. Provided Artist availability, you may continue to make edits to your event up to 6 weeks prior to your event. At that time you may no longer cancel services without charge. You may continue to add services up to the event date, provided Artist availability.

Do I need to have a Preview Service (practice session)?

No. The Preview Service is optional, however, highly recommended. It is a collaboration opportunity for the bride and Artist to create the wedding day look and finish and to best ensure the bride’s vision is achieved.

When is the Preview Service scheduled?

The Lead Artist will typically contact 8 to 10 weeks prior to coordinate a Preview Service. However, you may request to schedule sooner if you like. Previews are performed at a location of your choice on Mondays through Thursdays to accommodate Artists weekend wedding schedule. An additional fee may be required if a weekend is requested or the location is more than 20 miles from cities center (see below How does the Travel Fee work?)

What if I don’t like my Preview Service, am I committed for the wedding day?

We stand behind our services 100%. So if we ever fail to meet a bride’s expectation, we will do everything we can to rectify the situation and if needed, provide refunds and accept cancellations without charge.

When do I pay for the Services?

All Payments are due, no less than 14 days prior to services. Payments are made right from your personal Account Page using a major credit card. Sorry but no checks.

After making the Deposit, payments can be made at anytime and in any dollar amount. Complete payment of the Preview Service and Event Service are due no less than 14 days prior to their scheduled dates.

Payments process

  1. The Deposit ($50 non-refundable)
    To secure an Event requires only a $50 Deposit. The Deposit allows us to assign Artists to your Event and ensures you are covered. The Deposit goes towards your event total. The Deposit is non-refundable and canceling the Event, forfeits the Deposit.
  2. The Preview Service (aka Trial Run is optional)
    Once a Deposit is received and IF a Preview Service was requested, any partial payments will first be applied to the Preview Service. The Preview Service payment will be due in full, no less than 14 days prior to the scheduled service date.
  3. The Event Service
    Once the Deposit is made, any partial payment will first contribute to the Preview Service (if a Preview was requested) once the Preview is paid in full, all partial payments are then applied to the Event Service (remaining balance) The Event Service payment will be due in full, no less than 14 days prior to the scheduled Event date.
*Discounts: All discounts are detailed and applied on the Event Invoice (including Preview Service discounts)

Does the $50 deposit go towards the final balance?

Yes. The Deposit is applied to the event total.

Do you offer any discounts?

Yes. A discount is applied if pre-booked services, including the Preview Service, total $700 or more. This discount is applied as a credit to the bride’s hair and makeup services on the Final Invoice and can be as much as a $100. To qualify for the discount, the $700 in services must be booked prior to wedding day. Travel fees, gratuity and any miscellaneous reimbursements do not contribute to the $700 required for discounts.

How does the Travel Fee work?

Travel Fees are assessed to any location more than 20 miles from the center of the major metropolitan area. The center is an estimate and varies from region to region. Travel Fees start at $25 and increases $10 with each additional 10 miles. Travel Fees are a charge intended to individually compensate each Artist for their time, as well as travel expense. Once Artists are assigned, the Travel Fee may be adjusted based on the actual number of Artists required. Extended distances or early Ready Times may require over night accommodations and or additional expenses.

Do you have a salon that I can receive my services?

Not typically. We are not affiliated with any salon. All of our services are exclusively on-location. If you require assistance with a location, a salon may be an option for an additional charge.

Can I have an Artist stay to change my style after the ceremony or freshen up my makeup before the reception?

Yes. This type of request is billed as an hourly service. This service is listed as Wedding Day Attendant and starts at $100/hour.

How many Artists come to do services?

The number of Artists is determined by a combination of details, including number of participants, service selection, location, Artist availability and requested Ready Time. There is no additional service cost if additional Artists are required. Our commitment is to assign enough Artists to keep services under 4-5 hours.

What are the advantages to Airbrush Foundation?

Airbrush is long wearing, up to 12 hours. Can be especially beneficial for summer heat or all night dancing. It is water resistant, sweat and tear resistant and transfer resistant. Airbrush provides a matt finish but still looks skin like. Requires much less powder use, which can often cause skin to appear older. Coverage can easily be adjusted to client’s preference of light, medium or heavy and has a more natural translucent look. It is excellent for covering blemishes and discoloration. Airbrush is lightweight and wont feel heavy on the skin.

It is an additional cost. Some do not care for the feel of the application; a cool mist. If touched before dry, will leave fingerprints. Lastly, can look too perfect for some.

How are Artists assigned to an Event?

Stylists are assigned based the services, location, price point and availability.

What products do you use?

All CBA Artists are Independent Contractors. Product choices will vary between Artists and their particular preferences. However, all CBA Artists are required to use only high quality or professional grade products… Lines such as Jouer, MAC, Bobbi Brown, Nars, Laura Mercier, Stila, Oribe, and Kevin Murphy. You are welcome to bring your own makeup as well.

Is gratuity included?

Yes. 18% gratuity will be applied to all services and detailed on the Final Invoice (Gratuity is not applied to Travel Fees or any services added on wedding day) Any additional gratuity is not expected but certainly welcomed.